After ordering, if you are unhappy with your order in anyway then the items can be returned or exchanged hassle-free.

Items will need to be returned within 7 days of receiving your order for a full refund. Exchanges are permitted within 14 days. 

In regards to 'Pick up in Store' orders, the 7/14 day period will begin once the order has been collected. If the Order is not collected within 5 working days then the 7/14 day refund/exchange period will automatically begin. 

To organise your return, please simply download the returns form at the bottom of this page and contact us on


  • Returns outside the 7 day window will not be accepted for a full refund
  • Returns outside the 14 day window will not be accepted for an exchange.
  • All returns should be sent back to us in the original packaging provided. The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
  • If your item is received faulty or damaged then we will exchange for a new undamaged item (stock permitting)
  • When you contact us about your return you will be required to download a returns form from our website, please ensure you include your order number. Any returns without your order number will not be accepted.
  • Returns will be credited to the original payment method. Any original shipping costs will not be refunded.
  • Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method. In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting or it arrives after the 7 day period.
  • Sale items are non-returnable. No refund or exchange. 
  • If you need any further assistance, please do not hesitate to get in touch by emailing

Download returns form here 

PLEASE NOTE: Return & Exchange policy differs for in store purchases. For purchases in store we do not issue full refund. You have 14 days to return your item and then have a choice for an exchange or a tutuboutique credit note.